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Complaints

Back to Customer serive

We come into contact with many customers every day. We do our utmost to serve you in a professional, friendly and honest way. We see suggestions and complaints as valuable information to improve our services. We would appreciate it if you would like to bring it to our attention.

You can report your complaint to us in three different ways:

By phone

You can call our customer service for this, telephone number +3123-7440020.

Written

Submit your complaint in writing to:

Projectorexpert
T.a.v. Ramon Schuller
Spaarne 38
2011 CJ Haarlem
Nederland

Please include your personal and address details and possibly your telephone number.

By e-mail

Of course you can also send us an email. This can be done to [email protected]. 

Reaction

You can always expect an answer and substantive response to your complaint from us, at the latest within 48 hours.

Are you not satisfied with the handling of your complaint? Then you can submit these to the Home Shopping Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).  

Did not find an answer to your question? Please contact contact us.

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Our customer service is open from 8:00 am till 6:00 pm!

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