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Shipping information

Back to Delivery

All orders with us are delivered by courier services such as Postnl, DHL, Fedex and UPS.

Shipping costs

The shipping costs with us within the Netherlands and Belgium are always 4,95! A different rate may be charged for orders with a delivery address outside the Netherlands and Belgium. 

Delivery time

If a product is in stock and you have ordered before 4 p.m., you will receive the product the next working day. It's possible that it'll be the day after, this is because courier services maintain a 96% delivery score for their deliveries. In general, deliveries are not made on Saturdays and Sundays, nor are they shipped. So when you complete an order on Saturday or Sunday, you will receive the order on Tuesday at the earliest.

When you first order something from us, it may take a little longer before we deliver your order. This is because we first check your (company) data. In connection with the boat crossing, we deliver orders for the Wadden Islands 1 to 2 days later than usual. The delivery day can also deviate from other restrictions, such as accessibility to the city center or delivery to a campsite.

If you want to be sure whether we have a product in stock and whether we can make sure you receive it within 24 hours, please contact us to be sure.

More information about delivery days.

Delivery with multiple items

When you order multiple items at once, we do our best to have everything delivered to you in one go. In that case, the delivery time of your entire order will be the same as that of the item with the longest delivery time. We can also work with partial deliveries if you wish.

For orders with two products or more, two deliveries may be required for this order. We always inform you of this by email. You pay no extra costs for partial delivery.

Track your order

Your order will always be packed safe. After your order you will receive an email from us with a track and trace code and link. With this code you can follow the shipping process of your package on the website of the delivery service which is stated in the email.

More about following your order.

Foreign delivery address

Longer delivery times apply to orders shipped to a foreign address outside the EU. Outside the EU, any import or customs duties will be calculated when the order arrives in the destination country. As a customer, you are responsible for these costs, which may vary from country to country. The amount is calculated by the customs of the country where the order is delivered. If you want to know to what extent you have to pay these duties, please contact the customs of the country in question.

Did not find an answer to your question? Please contact contact us.

More about delivery

Status of your order
Track and trace
Delivery adress
Delivery days
Delivery time
Not home
Shipping information
Shipping costs abroad

Did not find an answer to your question? Please contact us.

Back to our Customer Support



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Our customer service is open from 8:00 am till 6:00 pm!

Call +31(0)23-7440020 Send us an email Chat with us